Writing & editing
Original content, and editing existing material.
Training & support
Helping people to create their own content.
Research & analysis
Stakeholder research, web audits and testing.
Designing attractive web experiences
Ensuring page content is professional and relevant to the audience, with suitable tone and voice, and graphics.
Helping people to find information
Structuring page layouts with a scannable hierarchy. Taking a customer first approach, and testing user journeys.
The 2013 Senate House Library Web Project
The production of original content and editing existing content, as well as photography, wireframes, project research (user personas, card sorting exercises, and surveys), and information architecture.